Microsoft's Vista operating system causes problems for older versions of LEC software. If you have installed versions of LEC Translate prior to LEC Translate 2007 or of Power Translator (including some versions of Power Translator 11), and find that your translation software is not working correctly, then you can fix the problem by downloading and running an application patcher.
If you have extremely old versions of LEC software (such as Topics Deluxe 1.0, Power Translator 9.0, or versions of LEC Translate prior to 2005) then you must first update to a newer version of our translation software (contact your vendor for Topics and Avanquest customers, or send mail to techsupport@lec.com).
For newer software you can run an automated patch program that will update your software to be compatible with Microsoft Vista. You can get the patch program here. Download the program, unzip it, and run "LEC Application Patcher.exe". You should quit running all other applications before running the application patcher.
There are two major causes of this situation: either the LEC Translation Server
is not running or (more commonly) some other software is blocking communications
between the LEC Translation Server and other programs. When you first encounter this
problem, you should make sure that the translation server is running properly. To do that,
please take the following steps:
If your translation service was running normally, then the source of this problem is security and firewall software, such as Norton Internet Security. Such software can interfere with our program's functioning, even though our programs are not contacting the internet.
To see if your security software is blocking our software, try to temporarily disable all of your security software and then run LogoTrans. If our programs run fine, you will have to configure your security software to not block our software (read in the manual or contact your security software provider if you are unaware of how to set it to allow this).
Some users of older versions of our software may encounter problems if they are installing the software for a limited user. If you are installing for a limited user, and are encountering problems, please contact LEC detailing the problem and the product you have purchased, at info@lec.com.
If you have using LEC Translate or Power Translator this message should not appear. Please run LogoTrans. Click on the icon in the lower left and make sure it say "Use local machine for translation".
If you are using Translate DotNet or iTranslate, then you need to check your server settings. Run LogoTrans DotNet. Choose "Options" from the Tools menu, and click on the Network tab. Set the radio button to "Authenticate for this user". Make sure that the User (email) value is your email address, and is the address you entered when installing LEC Translate DotNet. Make sure that the password is correct.
This problem can be caused by selecting a language pair for which you do not have an active subscription. You may need to purchase a new subscription package for the additional language pair that you wish to use.
Digital Certificates are a security measure used to protect users from malicious software. The idea is that a company that wants to distribute software buys a "certificate" that basically says that they are not crooks, or spammers, or what not. The company issuing the certificate is supposed to investigate the company that is purchasing the certificate, to make sure they are legitimate.
This model works fairly well to protect users doing downloads on the internet, which was its original design goal. Unfortunately, Microsoft decided to adopt it for their Office addins as well. The problem there is that we produce the addin a long time, potentially years, before the customer purchases it. Also, the customer wants to use the software for years as well. But in order to keep the certificates from being abused, the issuing companies will only issue them for short durations (maximum of 2 years for the kind we are interested in).
There is a program available that will patch your addins to have up-to-date certificates. You can get a copy here. You should quit running all Office applications before running this updater
This is usually due to the security settings you have in Word. If you set the security settings high enough, and don't specifically bless our addin when the security warning dialog comes up, it will not be allowed to run.
To test this, run Word and go to Tools\Macro\Security. If the setting is currently high, try lowering it to Medium or Low and rerunning. If our addin appears, it means that we are not considered a "trusted source" (you can verify that by going back to Tools\Macro\Security and clicking on the "Trusted Sources" tab. After this has worked, if you reset the security to high it will either keep working or bring up a dialog asking whether you should trust software from "Language Engineering Company", to which you should answer "yes/enable".
If you are using Outlook as your email editor, you may need to open Word first, then start Outlook. If you start Outlook before starting Word then all addin in Word, including ours, will not run.
You may also open your Word or Excel program, then select Add-Ins or Template & Add-Ins from the Tools menu, and make sure the "LEC Translate.dot" file is checked.
Internet Explorer 7.0 changed the call sequence to a system call in a way that broke LEC translation applications. If you have extremely old versions of LEC software (such as Topics Deluxe 1.0 or Power Translator 8.0) then you must first update to a newer version of our translation software (Topics and Avanquest customers, please contact your vendors; others, please send email to techsupport@lec.com).
For newer software you can run an automated patch program that will update your software to be compatible with Internet Explorer 7.0. You can get the patch program here. Download the program, unzip it, and run "LEC Application Patcher.exe".
Most of these problems are within your e-mail application, and not within LEC software. To test this, run LogoTrans and try and translate some text in it.
If LogoTrans cannot properly display the text, then the problem is that your operating system is not set up to display the language you have chosen. We discuss this issue in our FAQ here.
If, on the other hand, our software correctly displays the characters but your e-mail system does not, then the problem is with your e-mail program (old versions of Outlook Express have this problem, for example). You will need to contact your e-mail vendor about potential upgrades to resolve this problem.
For most LEC software that you purchase, you get a free trial subscription to our DotNet service along with the software that you purchased. This subscription is a free supplement to the software that you received, and is not required for you to do translation. The product you bought came with translation software that runs without any need for a subscription (although you are more limited in the available language pairs and in the programs available). If you look in your Start menu, you will find both our DotNet software, and the software you purchased, as separate applications that you can run.
If you wish to continue to take advantage of the many attractive features of our DotNet software (such as free product updates, a huge number of available language pairs, and no restrictions on the number of machines you install our software on), then you will need to purchase a subscription. Otherwise, run the version of our software that does not include the word "DotNet" in the title.
This e-mail is automatically sent out when the software tries to log onto our translation server and cannot because of invalid user account information. You are most likely triggering this each time you run Internet Explorer (if you have our translation addin installed) or in Word (if you have our office addins installed). The easiest way to avoid getting the e-mails is to either uninstall our software or fix the problem. You can fix the problem easily with the following steps:
1) run LogoTrans DotNet
2) choose "Options" under the Tools menu
3) click on the "Network" tab
4) set the User (email) field to XXXX (the name sent you in
the e-mail you received)
5) set the Password field to: XXXX (the password sent you in
the e-mail you received)
press OK
You should never get those password reminder e-mails again.
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